It's common for business to talk about how they communicate with their users and listening to them, but the question is if anyone is doing it more then Salesforce.

With their upcoming Winter 07 release they have created a new channel, ideas.salesforce.com, where they "plan to release details of new features for you to view, vote and comment upon... our product managers will be on hand to read and respond to your comments, one-on-one". (Read more about it at SalesforceWatch.)

How do you communicate with your clients?